Telephone Procedures

1. There is one telephone for the center.: The Mathematics Learning Resource Center telephone is located in the adjoining office, MS-205. The telephone number is 455-0400.
2.Several instructors share this telephone.: The instructors assigned to MS-205 share the telephone with the center. Please learn the names of these instructors so that accurate telephone messages can be taken.
3. Use proper etiquette when answering the telephone.: Answer the telephone with "Math Lab, this is _________. May I help you?". There is a notepad next to the telephone for recording messages. Whenever recording a message, include the caller's name, phone number, time of call, date and message.
4. The telephone is a business telephone.: The telephone is generally used for business. Unless an emergency situation arises, students should use the public telephones located at various areas of the campus.
5. Call the Math Lab Manager if a problem occurs.: If there are any problems that you cannot handle, ask for assistance. The Math Lab Manager or an instructor should be nearby to assist you. The college has a registered nurse on duty and the Security guards are available to handle extraordinary circumstances.