Frequently Asked Questions

You can check your email with this URL: https://mail.hawaii.edu

Try the following step in this order to correct the problem:
(WARNING!  Any unsaved information will be Lost!) 

1. Quit the application that is giving you the error and re-launch the application.
2. Quit all applications and restart the machine
3. Press the keys <Ctrl><Alt><Delete>.  A "close Program" window will appear.  Select the application that is giving you difficulty.  Click on the "End Task" button.
4. Press the keys <Ctrl><Alt><Delete> twice to reboot the machine.
5. Press the RESET button on the front (or back) of your computer and hold it down for 2 seconds. 
6. Press the Power button.  Wait for 11 seconds.  Press the Power button again.  The computer will go through a Scandisk routine to make sure the hard drive is working properly. (Some computers with only one button requires you to hold down the power button until it restarts i.e. new Compaq and HP computers.)
7. If none of the above steps work the unplug the power from the computer.  Wait 11 seconds.  Then plug the computer back in and power it up.  The computer will go through the Scandisk routine.

To publish a web page, go this link. www.hawaii.edu/infotech/thewww.html

LCC wireless access requires the user to login using their UH user ID and password.  A staff or faculty member of Leeward Community College can request temporarily access for a visitor through the following website: https://www.hawaii.edu/via/
 
Once you are on the VIA website follow these directions:

1. Click on the “Sponsor a visitor” link
2. Login using your UH user ID and password
3. Click on the “new” icon to add a visitor
4. Information needed from the requester are 
   •  Visitor Name
   • Visitor email address
   • Visitor phone number
   • Start date and end date for Wireless Access
   • Reason for internet access

Note: Any Univeristy of Hawaii faculty, staff, or student from ANY campus has access to Leeward CC Wireless as long as they have a valid UH user ID
 
 

Please go to the following link for complete information on how to connect to LCC Wireless
http://emedia.leeward.hawaii.edu/itg/wireless/

Downloading copyrighted material is illegal and a matter that is taken seriously under the University of Hawaii system. For more information go to the following link http://www.hawaii.edu/askus/813

It is easy to disguise a malicious website and make it look a legitimate web link. Use web validation sites or software. These tools use input from the community, website owners and other input for different sources to verify websites.   Some also test websites for malicious activities like spyware or spam.  Web validation sites let you check a specific website to verify that it is safe.  Web validation software verify websites dynamically when you are on the Internet.
 
Web Validation Links:

1. Norton’s web validation search engine can be reached at http://safeweb.norton.com/
2. Google has created a link to verify websites.  Note: Where it states "website url" enter the website address that you want to verify.  Paste the following link in your browser address bar http://www.google.com/safebrowsing/diagnostic?site=website url
3. MacAfee SiteAdvisor is a free browser plug-in that works with Internet Explorer and Firefox that analyzes websites.  The free download can be reached at www.siteadvisor.com

All network connection request must be taken through helpdesk at ext. 271

• If you’re a new student with no previous college experience.
• If your COMPASS scores are more than two years old and you have not completed an English or Math course in the UH system.

• If your COMPASS scores are less than two years old.
• If you have completed an English, ESL, or Math course with a grade of “C” or higher in the UH system (math courses would have to have been completed within the two year time limit).

• An identification card with your name, photo, and UH (Banner) Number. You will not be allowed to take the test without proper identification. (We prefer a current photo Campus ID if you have one).  You should receive your UH (Banner) Number upon acceptance to a University of Hawaii system institution. 

   

  IMPORTANT!  We have phased out the use of Social Security Numbers on the Compass Placement Test systemwide.  In accordance with UH Executive Policy E2.214, "Social Security Number(s), and its use as an identifier shall be phased out of all existing systems."  As a result, we will be using the attached "Request for UH Number" form to comply with State law and UH policy.  Students who have not applied to Leeward CC but would like to take the Compass Placement Test will need to submit the completed form to the Admissions & Records office to obtain a UH number before testing.

   

  Click here to download the Request for UH Number form.

   

COMPASS tests you on skills and knowledge acquired over a long period of time. You are not expected to study material that you have never learned. However, reviewing can help especially if you have not taken tests for a few years or have not studied math in a while.

• READING – answering questions about passages.
• WRITING – identifying errors in grammar, punctuation, usage, and style in brief articles.

MATH – solving problems in basic math, algebra, college algebra, geometry, trigonometry, and calculus.

To view sample test items, go to the placement test website at www.act.org/compass/index.html.

• Test results are valid for two years.
• You may re-test after 60 days have passed since the last test taken and if you have not taken a Math or English/ESL class.
• You may NOT re-take the COMPASS while enrolled in a Math or English course to skip the sequence of courses.
• Once a grade is earned in any math course, you are no longer eligible to re-take the COMPASS Math test.
• Once a grade is earned in any English or ESL course, you are no longer eligible to re-take the COMPASS English or ESL test.

Notice: We strictly enforce the UH Community College re-test policy.

1. Single click the right mouse button on the red, white, and blue shield with a V icon in the lower right corner of your screen
2. A pop-up menu will appear. From this menu, select About VirusScan Enterprise

    

3. A window will appear with information about your McAfee VirusScan software. In this window, look for DAT file or Virus Definitions and check the version.
4. Check the date. The date should be today or a date close to the current date. If it does not say that, please repeat the “How to manually update your McAfee VirusScan” again.

1. Single click the right mouse button on the red, white, and blue shield with a V icon in the lower right corner of your screen
2. A pop-up menu will appear. From this menu, select Update Now…

   

3. A window will appear and it will show the status of the update.

   

4. When the updater is finished, the window will close in 30 seconds or you may select the Close button.
5. To verify that the update was successful, you may repeat the “How to check if McAfee VirusScan Is Up to Date”