Help Desk
Phone ext 271
Office: BS-109
lcchelp@hawaii.edu

College Computing Labs (CCL)
Phone ext 623
Office: BS-109
and BE-226
lcchelp@hawaii.edu
 

Test Center
Phone ext 273
Office BE-227
lcctestcenter@lcc.hawaii.edu

 

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions

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Where can I check my UH E-mail account?

You can check your email with this URL: https://mail.hawaii.edu

Where can I download UH Sponsored Software?

You can download the software at  www.hawaii.edu/infotech/getsoftware

PC/IBM compatible users:  click here

Apple/Mac users:  click here

How do I download pictures from the Internet?

Windows95:  Do the following sequences: 1, Right click on the picture. 2, Click "Save Picture As". 3, Chose a drive (under "save in" ) to save it. 4, Name the picture. 5, Click Save.

Mac OS: 1, move mouse over picture. 2, click and hold over the picture until a pop-up appears. 3, move mouse pointer to download image to disk. 4, click on desktop or diskette button on the right-hand side of the save screen. 5, click save. (Procedures may vary with newer versions of Mac OS, this procedure was done in Mac OS 8.5, if further assistance is need please contact the Help Desk.

How do I adjust the margins on Microsoft Word?

Go to FILE menu, then select "Page Setup", then you may adjust using the arrow window button.

Where is the computer lab on campus?

We are located on the bottom floor of the Biological Science Building, Mountain Side in BS-109. Map

How do I save to a floppy disk?

Click on FILE, go to SAVE AS, make sure there is a disk in the drive, type your file name, and click SAVE.

What do I do if my computer freezes or gives me an error message?

Try the following step in this order to correct the problem:
(WARNING!  Any unsaved information will be Lost!) 

  1. Quit the application that is giving you the error and re-launch the application.
  2. Quit all applications and restart the machine
  3. Press the keys <Ctrl><Alt><Delete>.  A "close Program" window will appear.  Select the application that is giving you difficulty.  Click on the "End Task" button.
  4. Press the keys <Ctrl><Alt><Delete> twice to reboot the machine.
  5. Press the RESET button on the front (or back) of your computer and hold it down for 2 seconds. 
  6. Press the Power button.  Wait for 11 seconds.  Press the Power button again.  The computer will go through a Scandisk routine to make sure the hard drive is working properly. (Some computers with only one button requires you to hold down the power button until it restarts i.e. new Compaq and HP computers.)
  7. If none of the above steps work the unplug the power from the computer.  Wait 11 seconds.  Then plug the computer back in and power it up.  The computer will go through the Scandisk routine.

How do I Publish a Web page?

To publish a web page, go this link. www.hawaii.edu/infotech/thewww.html

 

 

copyright 2008 Leeward Community College, Information Technology Group