Annual Report - Supervisory Management

Program Goals  

Students should be able to:

  1. Handle general business operations that require basic bath and computer skills.
  2. Communicate effectively with customers and co-workers in an organizational setting.
  3. Carry out basic management, accounting and marketing functions in a workplace environment.
  4. Understand how to train, motivate, and supervise employees/associates to attain the goals of a business.
  5. Establish and promote a collaborative work environment.
  6. Work within the ethical, legal, and regulatory parameters on the industry.
  7. Calculate, compile, and analyze financial records to make prudent business decisions.
  8. Select, utilize and integrate appropriate current and emerging technologies to support business functions.
  9. Use verbal, non-verbal, and written communication skill effectively in the business context.
  10. Interact with internal and external customers in ways that effectively support the work to be accomplished and customer satisfaction.
  11. Exhibit work behaviors that maximize the opportunity for continued employment and growth within an organization.
  12. Assist in the design, implementation and continuous assessment of business strategies based on consumer needs and market changes.

Program Description

The Associate in Applied Science Degree in Supervisory Management (A.A.S.), 60 credits, prepares students for entry-level employment and supervisory positions in government and private industry.

Certificate of Completion - Business Essentials (12 credits) focuses on developing computational skill patterns, communicating clearly and concisely on professional and personal levels; selecting and utilizing word processing, spreadsheet and presentation software.   One of the three required certificates endorsed by the Western Association of Food Chains (WAFC) for its Retail Management Certificate. (New - Fall 2006)

Certificate of Competence - Management Foundations (9 Credits) provides insight to practical applications of managerial functions, theories and structures;    introduction to accounting theory,   and marketing   fundamentals.   One of the three required certificates endorsed by the Western Association of Food Chains (WAFC) for its Retail Management Certificate. (New - Fall 2006)

Certificate of Competence - Retail Foundations (9 Credits) develops interpersonal communication skills; an understanding of human resource managers roles and duties; and provides a foundation in retail management.   One of the three required certificates endorsed by the Western Association of Food Chains (WAFC) for its Retail Management Certificate. (New - Fall 2006)

Academic Subject Certificate in Management - designed to enhance the marketability and increase earning potential of the Liberal Arts students who will enter the workforce upon graduation, work while earning their associate's degree, or continue working while pursuing a bachelor's degree. (Proposed - Fall 2006/Spring 2007)

Program SLO Assessment

SLO #1: Develop managerial decision making and problem solving skills.

70% of students exceeded expectations; 20% of students met expectations; 10% of students were below expectations. The formative assessments that were used contributed heavily to student success.

Plan:
Continue to use current methodology and formative assessments to ensure student success.

No budget impact

SLO #6:   Students should be able to demonstrate effective interpersonal and organizational communication skills.

82% of students achieved a grade of 70% or higher. (Expected level of performance:   70% of students will achieve a grade of 70% or higher).

Although student learning outcomes are being achieved, more can be done to improve on the success rate.

Plan:
Increase formative activities and assessments to ensure comprehension of the concepts.

No budget impact

Program Analysis

Demand

Although SSH, student registrations, and course FTE fell by 27%, 35%, and 28%, respectively, overall levels remain well above the minimum bases determined to be satisfactory.   SSH and student registrations leveled off at 888% of base satisfactory levels while student registrations fell to 555% of base satisfactory levels.

For a second year in a row the number of majors dropped as many of our majors were lost due to Hawaii's strong economy.   In addition, what is especially challenging for the management program is once students complete BUS 121 (name changed to MGT 121 as of Fall 2006), Customer Service, their value as potential employees increase dramatically as employers are quick to pick up anyone with customer service training on their resume.   Because most management students take this course early in their tenure at Leeward, many leave the program prior to completion of their degree.   Program demand is expected to rise as the three proposed certificate programs: Certificate of Completion - Business Essentials, Certificate of Competence - Management Foundations, and Certificate of Competence - Retail Foundations; have been recently approved.   These "short-term" certificates will allow students to earn a certificate before completing the entire A.A.S. program.   These certificate programs are expected to increase the number of majors as students may be more willing to enter into a program which allows for a shorter completion period.

In addition, the Academic Subject Certificate in Management - which is designed to enhance the marketability and increase earning potential of the Lib. Arts students who will; (1) enter the workforce upon graduation; (2) work while earning their associate's degree; or(3) continue working while pursuing a bachelor's degree will increase the number of majors in the management program also.

The demand for management jobs will continue to rise steadily thorough 2012.   According to the Honolulu Metropolitan Statistical Area (MSA) Industry Employment Trends, management occupations are expected to grow from 21, 150 jobs in 2002 to 24, 480 in 2012.  

Efficiency

Although Majors/FTE Faculty numbers appear low, the original levels were set when MGT FTE faculty (total credit hours/15)   levels were at 5 as compared to the present level of 2.   If this is taken in to consideration, the appropriate levels, based on an FTE of 2, should be set at a satisfactory level of 40 and minimum level of 32.   This would indicate that the present Majors/FTE Faculty level of 28 at approximately 90% of the expected minimum level as opposed to 35% as shown in the above chart.   As compared to Fall 03, these levels improved by 4% as of Fall 04.

SSH/FTE Faculty Fall 04 numbers remains high at 148% of the minimum satisfactory level.

A two year cycle of course offerings have been developed by the management program.   The number of courses offered will range from 10 to 12 per semester.

In spite of experiencing a nominal 6% decline as raw number fell from an all time high of nearly 29 to 22 from Fall 03 to Fall 04, the average class size remains at 126% of the minimum satisfactory level.

Effectiveness

Program effectiveness remained relatively stable as the amount of certificates/degrees awarded changed by only two students while the graduation rate remained unchanged at approximately 22% (126% of base satisfactory levels).

The management program aforementioned development of a planned two year academic schedule will also lead to increased student retention and completion rates as all management students will be provided with this information and also will have the opportunity to meet with the program faculty for academic advising.   Presently, students do not have any idea of when specific courses will be offered in upcoming semesters which has led to lower completion and retention numbers.   In addition, the academic advising provided by the faculty will provide students with more detailed and specific information in the program area.

Supervisory Management Advisory Committee

 

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